The work the public reception of United Russia faction in the State Duma of the Russian Federation and the optimization problem of citizens’ reception is regarded as the problem of queuing theory (QT). From the point of view of QT Member of Parliament (MP) is regarded lake a "device" that serves the incoming request. The simplest queuing system M/M/1 includes a device (MP) and flow requirements (applications of citizens), with a certain intensity. The different versions of the Rules are considered in the framework of QT as different service disciplines. The effectiveness of the reception of citizens by State Duma MP calculated for different service disciplines. Such assessments allow to choose the system of organization of personal reception, the optimum for both citizens and MPs.